GeoFolks support
Find an answer about measurement, reports, billing or the client panel.
General
SEO optimizes your position in search results where the user picks a link. GEO (Generative Engine Optimization) optimizes your presence in AI-generated answers, which name 3–7 brands — there is no "page 2". Importantly, less than 10% of sources cited by ChatGPT or Gemini overlap with Google top 10, so good SEO does not guarantee AI visibility.
By volume it is ~1% of traffic today, but it converts 5–9× better than organic (ChatGPT ~15.9% vs ~1.8%). AI users arrive with a ready shortlist. Citation authority also compounds over time — the later you start, the more catching up costs.
Methodology
The 0–100 score is a weighted average of 12 components (K1-K12) across 5 areas: Commerce, Content, Reputation, Strategic and Technical — from intent and topic coverage, through third-party authority and citations, to technical accessibility for AI agents. The methodology is public and versioned; every prompt is tested 3–5 times and averaged, with confidence intervals.
ChatGPT, Google AI Overviews, Gemini, Perplexity, Claude, Bing Copilot, Grok, DeepSeek and local models (parametric knowledge test). Coverage depends on the plan — from 3 engines in Starter to all of them in Enterprise.
Yes. The prompt set is built automatically from our intent library for your industry and market, and you can replace up to 20% of prompts before the run. The set is then frozen so month-over-month results remain comparable.
Orders
Starter: up to 24 h, Professional: up to 48 h, Business: 3–5 business days, Enterprise: 7–14 days. Business and Enterprise reports additionally pass a mandatory analyst review before publication.
Payments & invoices
Yes, anytime — cancellation takes effect at the end of the paid period. Instead of cancelling you can also pause for 1–3 months, keeping your data history and result comparability.
Yes, automatically after every payment. We support domestic invoices, reverse charge for EU businesses with a valid VAT ID, and OSS settlement for EU consumers.
Homepage-expanded
You provide the brand, domain and market you want to check. GeoFolks runs a limited sample of real AI questions and answers. The result shows a starting point but does not replace a full baseline assessment.
A domain, brand name, market, language and a basic offer description are enough to start. A competitor list and key products or services help tailor the question scope.
Yes. For the same questions we show which brands are mentioned, recommended and cited. The comparison therefore reflects a specific buying situation rather than general company popularity.
Generative models do not always return the same answer. We therefore record measurement conditions, repeat runs and separate a persistent pattern from an isolated result.
An audit shows the current state and priorities at a point in time. Monitoring repeats an agreed measurement set, detects changes and helps verify whether implemented work affected brand visibility.
No. The platform identifies the issue, evidence, priority and verification method. Your team or chosen contractor retains control of implementation, so nothing is published without review.
Yes. The agency view separates client organisations and projects, while the number of managed companies depends on the plan. Permissions help restrict access to the appropriate accounts and data.
No. GeoFolks measures visibility and provides evidence and an action plan, but business outcomes also depend on the offer, price, execution and market. The report never presents a forecast as a guarantee.
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